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HSBC reassures customers after hack attack

HSBC said no customer details or bank accounts were at risk when a hacker broke into several of its websites on Tuesday night.

Ian Lynch, vnunet.com 20 Sep 2000

HSBC said no customer details or bank accounts were at risk when a hacker broke into several of its websites on Tuesday night.

A HSBC spokesman told vnunet.com, which broke the story: "The home pages on four of our websites, in the UK, Spain and Greece and a subsidiary company, the British Arab Commercial Bank, were covered by a false web page this morning.

"The websites are public information websites managed by an external supplier and the false page was quickly removed. No customer transaction data was either accessed or affected.

"All our internet banking servers are in-house and protected by a much more robust level of security. We are currently in the process of bringing all our public information websites in-house, and expect to complete this process soon."

HSBC said the incident was "unfortunate and an embarrassment for us". The bank apologised for the temporary inconvenience to those who wished to access the websites affected, but said "no customer data was at risk at any time".

The design of HSBC's network security has been criticised by security experts, who said that other data may have been compromised during the attack. "It seems certain procedures at HSBC are a bit lax," said Paul Rogers, network security analyst at MIS Corporate Defence Solutions.

See also:

Back-office staff at Lloyds TSB had to work frantically this afternoon to smooth out glitches with its internet banking service after a connectivity problem left customers unable to access their accounts.  09 Oct 2000
While the threat caused by recent security beaches at a raft of online banks may have been exaggerated, such organisations need to take the initiative in educating users about security procedures if they are to boost consumer confidence.  03 Oct 2000
UK banks and building societies are in danger of losing their online customer base through poor use of the internet and a failure to communicate with customers, according to new research.  26 Sep 2000
Claims that millions of US online bank accounts were easy targets for cyber criminals have been dismissed by the company hosting the servers.  25 Sep 2000
A hacker has successfully attacked more than a hundred corporate websites to post a message in support of demonstrators protesting against high fuel taxes in the UK.  15 Sep 2000
Plastic brick theme park Legoland has had its UK website defaced by a hacker who took advantage of an inadequately secured SQL server.  10 Sep 2000
Cyber-vandals are voicing support for Napster, the music file sharing service, as part of a campaign to deface websites across the world.  08 Sep 2000
Insurance firms are hoping for a boom in business as companies scramble to protect themselves against the rise in computer crime.  05 Sep 2000

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