Customer-relationship-management

Sage Act

An affordable CRM tool with some useful features

Q&A: EMC's Mark Lewis

Mark Lewis, president of EMC's content management and archiving division, discusses the firm's content management strategy with vnunet.com

Outsourcing data management increases risk of loss

Survey finds that data loss risk is higher when data management is outsourced

First Look: Sage ACT! 2009

Sage smartens up its ACT and adds a host of new features to the popular CRM package

Convergys updates service management offerings

Customer Service Manager 5.0 gives a 360-degree view of customer